CLAIMS
Claims Service and Expertise
When you need to make a claim, you want to work with experts who understand your loss and what to do. That’s why at Great American, our claims professionals specialize in the markets they serve. We'll pair you with claims professionals who have deep industry experience and understand your organization’s specific needs.
A Guide for Your Claims Reporting Experience
Our claims professionals stand ready to help when the unexpected happens. Watch this short video to understand the multiple ways you can report a claim to help ease your experience as you navigate the claims process.
Specialty Claim: Expertise When It Matters Most
When it comes to making a claim, you deserve experts who truly understand your industry and share your priorities. Discover how our dedicated Claims teams bring deep industry-specific expertise to support you when you need it most.
SIU: Keeping the Promise
Your business's unique risks require specialized support. When you buy insurance, you're buying the promise that we can meet our obligations to you. Discover how our Special Investigation Unit (SIU) helps ensure we keep that promise, even when the unthinkable happens.
Expert Claims for Your Cyber Event
A cyber event is one of the most pressing things a business owner can face, with the potential for both legal and financial ramifications. Discover how we work collaboratively with our insureds and vendor response team to help restore your environment.
What do I need to report a claim?
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Your Name
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Your contact information (address, phone number and email)
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Your connection to the claim (For example, are you the policyholder, the agent, an injured party or a witness?)
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A Great American policy number (as available)
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The type of loss – auto, property, workers comp, general liability
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Details of what happened
Report a claim
Other Contacts
Workers' Compensation Claims
Electronic Billing Information
Medical providers can submit bills directly through the Data Dimensions electronic billing system. If you have questions, contact Data Dimensions.
Claims Payments Via Electronic Funds Transfer
To receive Workers' Compensation claims payments electronically, complete this form, and email or mail it to our offices (as noted on the form).
Not sure where to go?
If you're not sure how to proceed, contact our Call Center team.
844 GAIG NOW (844-424-4669)
Option 1: new claims
Option 2: existing claims.
Please call during our regular business hours of 8:00 a.m.-5:00 p.m. Eastern.
Additional Resources
Our claims professionals specialize in the markets they serve.
Fixed Ladder Construction Safety [Checklist]
The Occupational Safety & Health Administration (OSHA) defines fixed ladders as ladders that are permanently attached to a structure, building, or equipment. These include individual-rung ladders, but not ship stairs, step bolts, or manhole steps.
Fixed ladders on construction sites are often designed at designated floor transition points around the jobsite. The ladders can be permanent; however, they are usually removed once work is completed. Fixed ladders are typically made of wood or metal.
The advantages of using a fixed ladder can be, but are not limited to:
- Generally safer, as fixed ladders cannot shift around during use like portable ladders can.
- Fixed ladders typically are of sturdier construction than portable ladders, therefore they can support increased weight.
- Fixed ladders typically are less susceptible to damage when compared to potable ladders.
Although fixed ladders are a safer alternative to portable ladders, there are considerations that should be made both before and during their use. Follow this guidance to help ensure safer use of fixed ladders on your construction site.
Download Checklist
We're Here to Help - Contact Our Loss Control Consultants Today
Great American’s team of Loss Control experts builds on years of experience to help businesses prepare for and stay protected from different types of loss. Interested in learning more? Talk to our team of experts.
Access OSHA 1926.1053 - Ladders for additional safety guidance on use of fixed and portable ladders.
- Construction Safety
- Loss Control
- Specialty Construction
